Introduction to BPM – HEFLO Academy

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BPM Introduction

Question #1: Which statements are part of the business process definition?

A set of activities performed by humans or systems to achieve one or more outcomes. This outcome may consist of client value delivery or support for other business processes.
Can surpass departmental and organizational boundaries.
The specification of the general structure of a system of processes and a concept applicable to several fields such as IT.
Serves to define or restrict some action in the processes of your company.
Composed of activities that represent a role or reason for the organization existing.

Question #2: What kind of process is focused on meeting the client’s needs?

Primary processes.
Support processes.
Management processes.

Question #3: What kind of process is focused on supporting primary processes?

Primary processes.
Support processes.
Management processes.

Question #4: What kind of process is used to manage organizational processes?

Primary processes.
Support processes.
Management processes.

Question #5: A good business process should be limited to the internal environment of the organization.

True
False

Question #6: What is a business function?

It is a mathematical representation of the output of a process.
It is the smallest unit of work within a process.
It is a specialization within an organization and is organized hierarchically in departments.

Question #7: Which options represent an example of a process instance?

A client service diagram.
Support ticket.
Purchase order.
An automated process.
A process-based information system.

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3 Comments. Leave new

Alessandra Sousa
June 4, 2021 5:35 pm

could be put two alternatives possible on the answers

Reply
- Support
  June 14, 2021 2:33 pm
  
  Hi Alessandra, thanks for the comment. What alternative/question are you referring to?
  
  Reply
- Support
  November 18, 2021 11:03 am
  
  I am not sure to understand your question, if it is about the exclusive gateways, yes you can put two alternative answers, even more, but you can chose only one way.
  
  Reply

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