Introduction to BPM – HEFLO Academy

BPM Introduction

Questão #1: Which statements are part of the business process definition?

Composed of activities that represent a role or reason for the organization existing.
A set of activities performed by humans or systems to achieve one or more outcomes. This outcome may consist of client value delivery or support for other business processes.
Serves to define or restrict some action in the processes of your company.
Can surpass departmental and organizational boundaries.
The specification of the general structure of a system of processes and a concept applicable to several fields such as IT.

Questão #2: What kind of process is focused on meeting the client’s needs?

Questão #3: What kind of process is focused on supporting primary processes?

Questão #4: What kind of process is used to manage organizational processes?

Questão #5: A good business process should be limited to the internal environment of the organization.

Questão #6: What is a business function?

It is a mathematical representation of the output of a process.
It is the smallest unit of work within a process.
It is a specialization within an organization and is organized hierarchically in departments.

Questão #7: Which options represent an example of a process instance?

SOLUÇÕES