Introduction to BPM – HEFLO Academy

BPM Introduction

Questão #1: Which statements are part of the business process definition?

Can surpass departmental and organizational boundaries.
Composed of activities that represent a role or reason for the organization existing.
Serves to define or restrict some action in the processes of your company.
The specification of the general structure of a system of processes and a concept applicable to several fields such as IT.
A set of activities performed by humans or systems to achieve one or more outcomes. This outcome may consist of client value delivery or support for other business processes.

Questão #2: What kind of process is focused on meeting the client’s needs?

Questão #3: What kind of process is focused on supporting primary processes?

Questão #4: What kind of process is used to manage organizational processes?

Questão #5: A good business process should be limited to the internal environment of the organization.

Questão #6: What is a business function?

It is a mathematical representation of the output of a process.
It is the smallest unit of work within a process.
It is a specialization within an organization and is organized hierarchically in departments.

Questão #7: Which options represent an example of a process instance?

SOLUÇÕES