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BPM Introduction
Questão #1: Which statements are part of the business process definition?
A set of activities performed by humans or systems to achieve one or more outcomes. This outcome may consist of client value delivery or support for other business processes.
The specification of the general structure of a system of processes and a concept applicable to several fields such as IT.
Serves to define or restrict some action in the processes of your company.
Can surpass departmental and organizational boundaries.
Composed of activities that represent a role or reason for the organization existing.
Questão #2: What kind of process is focused on meeting the client’s needs?
Primary processes.
Support processes.
Management processes.
Questão #3: What kind of process is focused on supporting primary processes?
Primary processes.
Support processes.
Management processes.
Questão #4: What kind of process is used to manage organizational processes?
Primary processes.
Support processes.
Management processes.
Questão #5: A good business process should be limited to the internal environment of the organization.
True
False
Questão #6: What is a business function?
It is a mathematical representation of the output of a process.
It is the smallest unit of work within a process.
It is a specialization within an organization and is organized hierarchically in departments.
Questão #7: Which options represent an example of a process instance?
An automated process.
A process performance report.
A process-based information system.
Purchase order.
Support ticket.
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